Politique d’expédition

Shipping Policy

At Bwarm, we do our best to process and deliver your order safely and efficiently. Please review the shipping information below before placing your order.

Shipping Rates

Free standard shipping is automatically applied at checkout for eligible orders of $50 or more. The order subtotal is calculated after discounts and before taxes.

Express Shipping

Express shipping is available within the United States.

Processing Time

Most orders are processed and shipped within 1-2 business days, excluding weekends and holidays.

During peak seasons, holidays, promotions, or periods of high order volume, processing may take slightly longer. If there is a significant delay in processing your order, we will notify you by email when possible.

Estimated Delivery Time

For U.S. orders, standard delivery usually takes 3-7 business days after shipment. In some cases, delivery may take up to 9 business days depending on the destination, carrier capacity, weather conditions, and seasonal demand.

Delivery times for Canada may vary depending on the destination and carrier service.

Please note that delivery estimates are not guaranteed. Shipping delays may occur due to carrier issues, weather, holidays, customs processing, or other circumstances outside of our control.

Shipping Delays

While we make every effort to ship orders within the estimated processing time, delays may occasionally occur due to high order volume, holidays, weather conditions, carrier disruptions, inventory availability, or other circumstances outside of our control.

If we are unable to ship your order within the stated processing timeframe, we will notify you by email when possible. If your order has not yet shipped, you may contact us to request cancellation and a refund.

Shipping Locations

Our primary shipping destination is the United States, and we currently ship to all 50 U.S. states. We also ship to Canada.

Shipping availability, delivery time, shipping fees, and carrier options may vary depending on the destination country or region.

We do not currently ship to U.S. territories, APO/FPO addresses, or PO boxes.

International Shipping

For orders shipped to Canada, delivery times, shipping fees, carrier options, customs processing, duties, and taxes may vary by destination.

Any customs duties, import taxes, brokerage fees, or other charges required by the destination country are the customer’s responsibility unless otherwise stated at checkout.

Carrier Partners

We work with multiple carrier partners, including Amazon Logistics partners, USPS, FedEx, UPS, and other logistics providers. The carrier for each order is selected based on destination, package size, carrier availability, delivery efficiency, and service coverage.

Some orders may be fulfilled through Amazon Logistics partners or other third-party carrier networks. Please note that Bwarm remains your point of contact for order-related support. Amazon, USPS, FedEx, UPS, or any other carrier partner does not provide customer service for your Bwarm order.

If certain carriers cannot deliver to your address, or if you need to request a specific carrier, please contact us at service@bwarmhome.com before your order ships. We will do our best to accommodate your request when possible, but carrier requests are not guaranteed.

Once an order has shipped, we are unable to change the shipping carrier or delivery method.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking details to update after the package has been handed over to the carrier.

Delivery Issues, Lost Packages, and Address Changes

We do our best to make sure your order is delivered safely and on time. Once your order has shipped, the carrier is responsible for the physical delivery of the package. However, we will always do our best to assist you if a delivery issue occurs.

1. Packages Lost in Transit or Tracking Not Updating

If your tracking information has not updated for an extended period of time, or if the carrier confirms that the package was lost in transit, please contact us at service@bwarmhome.com.

We will assist in opening an investigation with the carrier. If the package is confirmed lost by the carrier, we will arrange a replacement shipment for you.

2. Packages Marked as Delivered but Not Received

If your tracking information shows that the package was delivered but you cannot locate it, please first check around your delivery area, mailbox, front desk, building office, household members, and neighbors.

Please contact us within 14 days of the delivery date shown in the tracking information. We will help you review the delivery details and assist with a carrier investigation when possible.

Please note that Bwarm does not guarantee responsibility for packages that have been confirmed as “Delivered” by the carrier. Packages marked as delivered by the carrier will be reviewed on a case-by-case basis. In most cases, we are unable to issue refunds or replacements for packages that the carrier confirms as successfully delivered to the shipping address provided at checkout.

3. Incorrect or Incomplete Shipping Address

Please make sure your shipping address is accurate and complete before placing your order, including apartment, suite, unit, building, street number, ZIP code, and phone number where applicable.

If you notice an address error before your order has shipped, please contact us as soon as possible at service@bwarmhome.com. We will do our best to update the address before shipment.

If your order has already shipped, we are unable to guarantee that the address can be changed. We may assist you in requesting an address correction with the carrier, but the request is not guaranteed to be successful. If the carrier charges an address correction fee, the customer will be responsible for the fee. The current carrier address correction fee is $25.

Bwarm is not responsible for lost, delayed, returned, or incorrectly delivered packages caused by an incorrect or incomplete shipping address provided by the customer.

4. Order Cancellation After Shipment

Orders may be canceled only before they have been shipped. If your order has not yet shipped, please contact us as soon as possible at service@bwarmhome.com and we will do our best to cancel it.

Once an order has shipped, it cannot be canceled or recalled. If you no longer want the item after it has shipped, the order must be handled according to our Return Policy after delivery.

Please do not refuse delivery. Refused packages are not accepted as a valid cancellation or return method. Any costs, delays, loss, or return shipping fees caused by refused delivery will be the customer’s responsibility.